Terms & Conditions
1. Introduction
1.1 Please read these Terms and Conditions carefully before using the website operated by Abahna.
1.2 Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these Terms and Conditions of use as they apply to your use of or access to our website.
1.3 If you do not wish to be bound by these Terms and Conditions then you may not use our website.
2. Buying Products on our Website
2.1 To order a product you will need to follow the ordering procedures set out on the relevant order page.
2.2 Details of the prices for the Products, and the procedures for payment and delivery are displayed on or through our website. The price of any Product is the price in force at the date and time of your order.
2.3 You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.
3. Payment
You must pay for the Products by credit or debit card at the time of the order, at which time you will be notified of the current price.
Abahna is entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means ('Confirmation') to the e-mail address you have given us on ordering. The order will then be fulfilled by the date set out in the Confirmation.
To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.
4. Reselling of products
Please note that all products and services available on the Site are for personal use only. You may not sell or resell any of the products or services.
We reserve the right to cancel or reduce the quantity of any orders that we believe may result in the violation of our Terms and Conditions.
5. Complaints
If you have any complaints, you should direct them to us via e-mail at admin@abahna.co.uk
6. Modifications to Website
We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless stated otherwise, any new features including new content, and/or the sale of new Products shall be subject to these Terms and Conditions.
7. Information you provide
7.1 The following applies to any information you provide to us, for example during any registration or ordering process:
* you authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us or our sub-contractors. If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these Terms and Conditions as 'Personal Information';
* you must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your Personal Information, please read our privacy policy.
7.2 If you would like to review or modify any part of your Personal Information then you should e-mail us at admin@abahna.co.uk
8. Security
You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify Abahna immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.
9. Applicability of Online Materials
9.1 Personal Use
Unless otherwise stated, text on our website is presented solely for your private, personal and non-commercial use.
9.2 Compliance with Law
We have used our best endeavours to ensure that our website complies with UK law. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK.
9.3 Exclusion of Warranties
Abahna makes no warranties, express or implied that making the Products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products. Abahna accepts no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.
10. Copyright and Monitoring
No Extraction of Data or Other Information from Abahna Site.
Any extraction from the Abahna Site without the written consent of Abahna in hard copy with original signature by a director of Abahna is strictly prohibited.
11. Linking [and Use of Cookies]
11.1 Linked Sites
Abahna makes no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from Abahna and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that Abahna endorses or accepts any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.
11.2 Use of Cookies
As a result of viewing this website some information may become stored upon your computer. This information may be in the form of a 'cookie' or similar file which may help Abahna in many ways for instance to improve the content of the website or to improve the matching of users interests or preferences. If you do not want a cookie to be stored in your computer, most Internet browsers have functions to erase cookies from the computer's hard drive or to block all cookies or to receive a warning before a cookie is stored. You are welcome to use such facilities to prevent the installation of any cookie but by accessing our website you consent to Abahnas use of any information gathered for the purposes mentioned above.
12. Availability of our Website
We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.
13. Liability
13.1 Limit of Liability
If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.
13.2 User's Responsibilities
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
13.3 Legal Limitations
The limitations and exclusions in this clause only apply to the extent permitted by applicable law.
14. General
14.1 Alterations
We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.
14.2 Illegality
If any provision or term of these Terms and Conditions shall become or be declared illegal, unlawful, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other Terms and Conditions and shall be deemed to be deleted from them.
14.3 Jurisdiction
These Terms and Conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.
14.4 Causes beyond Control
Neither you nor Abahna will be held liable for any failure to perform any obligation to the other due to causes beyond your or Abahna's respective reasonable control.
14.5 No Waiver
Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
15. Notices
All notices shall be given:
* to us via e-mail at admin@abahna.co.uk
* to you at either the e-mail or postal address you provide during any ordering process.
Notice will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.
16. Replacement
These terms and conditions replace all other Terms and Conditions previously applicable to the use of our website.
We have taken great measures to ensure that your visit to Abahna's website is an excellent one and that your privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices, please contact us by email at admin@abahna.co.uk
This Site is operated by Abahna Ltd (Company No. 03732144, VAT number GB 687 051809), registered office address 85 Great Portland Street, First Floor, London, W1W 7LT.
Delivery
Stock permitting, the vast majority of orders will be dispatched within 72 hours to arrive with UK customers the next working day.
If the item is temporarily out of stock, we will inform you of the expected delay immediately and dispatch the goods as soon as they arrive.
If you are unhappy with the revised delivery date of your purchases and would like to cancel your order, please contact us at admin@abahna.co.uk and we will refund all money paid in relation to the contract including the postage and packaging costs.
All delivery dates that we give are only for your general guidance. We will not be held liable if you receive late delivery of your order.
We may offer 3 delivery options:
Standard Delivery : Delivery is £5.00 to all UK mainland addresses. Packages are usually sent out via DPD or UPS, please expect packages to be despatched between 3-5 working days.
Next Day UK Mainland Delivery : (when available) Delivery is £10.00 for all UK mainland orders. Orders must be placed before 11am, vaild only Monday to Thursday. Orders placed on Friday will arrive on Monday.
Overseas : Standard delivery is £15.00 for EU countries. Please allow 5-14 working days for delivery. Please contact admin@abahna.co.uk for a quote outisde of Europe.
Returns
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.
Defects, incomplete orders, or incorrect delivery
If you are returning the goods owing to defects, incomplete or incorrect delivery we will refund you both the price you paid for your goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return postage from the original delivery point to our distribution centre, please enclose a valid till receipt indicating the return postage costs.
Other reasons
If you return items for reasons other than defects in the goods, incomplete orders or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.
Details required
Please enclose:
* your name
* address
* order ID number
* reason for return/exchange
With your returned products and send it to:
Abahna Ltd c/o Interpac, Vale Farm, The Common, Metfield, Harleston, IP20 0LP, United Kingdom
Refund time
We aim to handle your returns within seven working days of receiving the goods. We will refund the price paid by you for the goods (including the initial delivery charge) within thirty (30) days of being informed of your request for a refund.
Refunds will only be made against the original credit/debit card used.
Your statutory rights remain unaffected.
Privacy
Personal Information
When you use our website and/or purchase products or services from us you may provide us with personal information about yourself, such as your name, address, fax and telephone numbers and email address ("personal information"). We are committed to protecting your privacy, and will use your personal information in accordance with the Data Protection Act 1998. You are entitled to ask for a copy of your personal information at any time by writing to us at admin@abahna.co.uk
You are entitled to ask us to correct or update your personal information in accordance with the Data Protection Act 1998.
We may use your personal information to process your order, deal with your queries and for the purposes of record keeping.
We may contact you from time to time to tell you about our goods and services similar to the ones you have enquired about. If you do not want us to do so you can tell us by writing to us or emailing us at any time at admin@abahna.co.uk.
We may wish to contact you from time to time to tell you about our other goods and services. If you don't want us to do this you can tell us at any time writing to us or emailing us at any time at admin@abahna.co.uk.
Cookies
What are cookies? Cookies are small text files which are sent by us to your computer or other device (e.g. mobile phone, tablet). Cookies enable us to track your current online experience, save your shopping bag and gather valuable anonymous marketing information on website use which allows us to constantly improve our service to you. Cookies cannot harm your computer and do not contain any personal or private information such as your name, address or payment information.
Users are able to set their browsers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Enabling this last option means that online shopping is not possible and that users may not be able to take full advantage of the Abahna site. Each browser is different, so check the ‘Help’ menu of your browser to learn how to change your cookie preferences.
How we use cookies The Abahna site uses cookies mostly to remember what you have added to your shopping bag. In order to make full use of the Abahna site, including shopping online, your computer, tablet or mobile phone will need to accept cookies. The cookies we use do not store sensitive information such as your personal or payment details.
Google Analytics The website analytics service provided by Google also uses cookies to help the website analyse how the site is used. The information generated by the cookie about your use of the Abahna website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Managing Cookies Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas of the Abahna site or process an order online. You will be able to delete existing cookies or block future cookies through your browser – please note different browsers have different procedures for this. More information on deleting or controlling cookies is available at www.AboutCookies.org.
Security
The Website has numerous security measures in place to prevent the loss, misuse and alteration of information under our control such as password and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.
General
We reserve the right to change these terms of use and privacy policy at any time without prior notice to you, so you should check these terms each time you use the Website.
Even though any contract between you and us relating to your use of the Website is concluded over the internet, you and we agree it has been concluded in England in writing. Any such contract is governed by English Law and, except as provided below, you and we each hereby accept the exclusive jurisdiction of the English courts. If you are a consumer and live in another part of the UK (i.e. Scotland or Northern Ireland) your local laws and courts may have jurisdiction.
Except in the case of our fraud, or death or personal injury caused by our negligence, we exclude any and all liability you may suffer or incur in connection with your use of this Website, whether or not it was a foreseeable consequence of our breach, negligence or other default.
Frequently Asked Questions
How Do I Order?
Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card is authorised for the transaction. We will contact you if there are any problems with these issues.
Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order
Your order will be accepted by us when we send you an invoice with your goods.
Online:
1. Shop by browsing through our website.
2. Click on the relevant image to access the individual item's product page. You can then choose the quantity you want.
3. Add merchandise to your shopping basket by clicking on the 'add to bag' near the desired item.
4. Review the items in your shopping bag. You can remove, delete or update your shopping basket by clicking on either 'remove' 'delete' or 'update'.
5. To continue shopping click on 'continue shopping'. Please be aware that items in your shopping basket can still be purchased by another customer.
6. Proceed to checkout by clicking on 'checkout' and follow the instructions.
Can I order over the phone?
Yes, Monday to Friday between the hours of 9am and 5.00pm. Please contact one of our Abahna team who will be pleased to help you on +44 (0)1328 442 004.
Do you offer gift wrapping?
Most items will be packaged in beautiful Abahna carrier bags (larger items, i.e. gift sets, will be wrapped in Abahna tissue paper only).
What payment options do you offer?
We accept credit card and debit card payments. If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa, Mastercard, Switch, Delta and Solo. We are sorry, but we do not accept American Express.
How do I know my order has gone through?
We will send you an e-mail confirmation receipt of your order. The contract between us (Abahna) and you (the customer) becomes binding when we send you an invoice (with your goods).
We shall charge your credit card for payment on the day your order is dispatched.
When do you charge my credit card for payment?
We shall charge your credit card for payment on the day your order is dispatched.
Do any tax charges apply?
All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). For orders placed outside of the UK it is your responsibility to claim any tax back. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
What delivery options do you offer?
Stock permitting, the vast majority of orders will be dispatched within 72 hours to arrive with UK customers the next working day.
If the item is temporarily out of stock, we will inform you of the expected delay immediately and dispatch the goods as soon as they arrive.
If you are unhappy with the revised delivery date of your purchases and would like to cancel your order, please contact us at admin@abahna.co.uk and we will refund all money paid in relation to the contract including the postage and packaging costs.
All delivery dates that we give are only for your general guidance. We will not be held liable if you receive late delivery of your order.
Standard Delivery : Delivery is £5.00 to all UK mainland addresses. Packages are usually sent out via DPD or UPS, please expect packages to be despatched between 3-5 working days.
Next Day UK Mainland Delivery : (when available) Delivery is £10.00 for all UK mainland orders. Orders must be placed before 11am, vaild only Monday to Thursday. Orders placed on Friday will arrive on Monday.
Overseas : Standard delivery is £15.00 for EU countries. Please allow 5-14 working days for delivery. Please contact admin@abahna.co.uk for a quote outisde of Europe.
What happens if my package hasn't arrived?
We will deliver the goods to the address for delivery that you specified when you placed your order. Please be accurate when you give us your address details as we will not be liable if the address that you have given and that we will deliver to is incorrect. If you have ordered something and it has not arrived please contact us at admin@abahna.co.uk or alternatively call one of the Abahna team on +44 (0)1328 442 004.
What is your exchange and returns policy?
Returns
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. Please send to Abahna Ltd c/o Interpac, Vale Farm, The Common, Metfield, Harleston, IP20 0LP, United Kingdom.
Please note that if you have purchased your products via one of our stockists, you will need to arrange your return or exchange the item(s) with them directly.
If you return items for reasons other than defects in the goods, incomplete orders or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped and boxed securely and for your protection we recommend that you obtain a 'certificate of postage' from the Post Office as we cannot accept liability for goods lost in transit.
Replacement goods will be sent to you free of additional postage and packaging costs using our standard delivery tariff.
Refund time
We aim to handle your returns within seven working days of receiving the goods. We will refund the price paid by you for the goods within thirty (30) days of being informed of your request for a refund.
Refunds will only be made against the original credit/debit card used.
Your statutory rights remain unaffected.
All items must be returned in their original condition with the correct invoice.
If you cancel your order within the 14 days we will give you a full refund or exchange within 30 days of you returning the items. All undamaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all UK shipments excluding shipping charges. For international orders, customs duties and sales taxes are non-refundable.
Exchanges and Returns should be sent to:
Abahna Ltd c/o Interpac, Vale Farm, The Common, Metfield, Harleston, IP20 0LP, United Kingdom
What happens if I need to return a gift?
If you have received an item from Abahna as a gift you may return it for an exchange only. You will be required to pay for the return of the item to us. Please ensure that the package is wrapped and boxed securely and for your protection we recommend that you obtain a 'certificate of postage' from the Post Office as we cannot accept liability for goods lost in transit.
What is your policy on returning faulty, incorrect or substandard products?
Please follow the same procedure for Returns. If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the goods and your original postage and packaging charge.
What happens to the data you collect about me?
Abahna is the owner of this website.
We respect your personal information and endeavour at all times to comply with the Data Protection legislation which is in force from time to time.
Information may be stored manually or electronically. Any personal information you give us will be processed in accordance with the Data Protection Act 1998. Any queries relating to data collection or our use of your personal information should be sent to admin@abahna.co.uk
All data and personal information that we receive from you are held in accordance with our Data Protection Registration Notification.
We use the information provided by you to:
- Process any order or enquiry by you.
- Research
- For statistical purposes to establish the popularity of product ranges to ensure ongoing availability of popular products. - To administer our business.
- To notify you of any product developments which may be of interest to you, but only if you have opted to receive such updates.
There may be circumstances where we may share some of your data with third parties:
Credit card details will be shared with our agents (including Sagepay, credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) and our fulfillment partners that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
In the unlikely event that our business may be sold to another company then the data records that make up part of our business will be transferred. To outside research companies whom we may ask to contact you directly for your opinions on our products and services. We will provide them with only the information they need to perform their function.
We do occasionally make names and addresses available to companies whose products we think may interest you, unless you have told us not to.
If you do not wish to receive such offers or do not wish for us to share your details with any third parties please email us at admin@abahna.co.uk with your full name, address and postcode.
We will not pass your credit card details onto anyone other than parties detailed above.
Why do you occasionally make names and addresses available to other companies?
We do this for two reasons firstly because we think that you the customer would benefit from such introductions and secondly because it allows us to grow our business by contacting their customers. These offers are often exclusive, and we believe you will find them of real interest. However we will never do this without your permission hence why we ask you to show your consent by opting in. You will be asked whether you would like to opt in at registration or you can email us at admin@abahna.co.uk
In the event that your personal data becomes inaccurate or incomplete, or in any event you have the right to gain access to your personal data for the purposes of having it deleted or corrected. Please e-mail us at admin@abahna.co.uk
What are cookies?
Cookies are files downloaded from a web server to the PC of a visitor to our website. They provide the owner of a website with personal details about the purchase made from the site and information viewed. To disable cookies please set your internet browser so that it will not enable cookies. If you disable cookies then this may affect the functionality of this site. For further information on cookies and on how to prevent them from being stored on your computer please go to www.allaboutcookies.org.
How do I know it is safe to shop with you?
To help ensure that your shopping experience is safe, simple and secure, Abahna uses Secure Socket Layer (SSL) Technology. This encrypts and protects the data you send us over the Internet. If SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out more information about the SSL digital certificate registration.
We process all payments using Worldpay secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.
We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any of your data, including credit card details that you have provided.
We comply fully with The Distance Selling Regulations 2000; Electronic Commerce Regulations (EC Directive) 2000; and The Privacy and Electronic Communications Regulations (EC Directive) 2003. More information can be found at www.dti.gov.uk
What if I'm unhappy with the service I've received?
We want you to be completely satisfied with all your dealings with us. If for any reason you are unhappy with the service you receive or you have any suggestions or comments please send an e-mail to us:
Abahna Customer Service
E-mail: admin@abahna.co.uk
Abahna Ltd. Registered in England and Wales No. 3732144
VAT No. 687051809
What happens if I order a product that is out of stock?
When you order we make sure that the item is in stock, if however we receive several orders at once and the item then becomes out of stock we will call you to explain your options.
Are Abahna products tested on animals?
Abahna is against testing on animals.
Are your products suitable for use during pregnancy?
We do not recommend the use of Abahna products for pregnant women due to the high content of essential oils. Although most of the oils are believed to be safe during pregnancy we feel it is better to err on the side of caution.
Are your products suitable for use on children?
Yes, because our bases are very gentle and mild and we use a lot of natural ingredients making our products ideal for children. However we do not recommend using our products on babies.
Can your products be used on sensitive skin types?
Our bases are very gentle and we use a lot of natural ingredients but some people can react to certain ingredients and essential oils. If you have sensitive skin it may be a good idea to carry out a patch test on an area of skin before using the product.
What is the shelf life of your products?
All our bath and body products have a minimum shelf life of 30 months. As our products are naturally based, we recommend that once opened they should be used within 6 months.
Are there any products in the range that are specifically for men?
There are no specific products for men but we have found that the vetiver & cedarwood, white grapefruit & may chang and mandarin & sicillian bergamot have less gender specific fragrances and packaging, so appeal to men and women.
Where are your products made?
The majority of our products are made in the UK apart from:
Soap (Belgium)
Are your products organic?
Our products are not fully organic, although we do use organic natural actives in many of our formulations.
Are your products 100% natural?
Not all our products are 100% natural, but we do use 100% essential oils for fragrance and we ensure that our formulations are as natural as possible whilst maintaining a good shelf life. We avoid the use of ingredients such as paraben preservatives, sodium laureth sulfate and sodium lauryl sulfate and we do not use any artificial colourings.
Is your packaging from a sustainable source?
All of our packaging is sourced from FSC approved forests.
Is your packaging recyclable?
Yes, our packaging is recyclable.
Further questions?
If you have any further questions or queries do not hesitate to email us and we will try and answer you as quickly as possible.
Email: admin@abahna.co.uk
