Delivery & returns

Delivery

Stock permitting, the vast majority of orders will be dispatched within 72 hours to arrive with UK customers the next working day.
If the item is temporarily out of stock, we will inform you of the expected delay immediately and dispatch the goods as soon as they arrive.
If you are unhappy with the revised delivery date of your purchases and would like to cancel your order, please contact us at sales@abahna.co.uk and we will refund all money paid in relation to the contract including the postage and packaging costs.
All delivery dates that we give are only for your general guidance. We will not be held liable if you receive late delivery of your order.

We offer 3 delivery options: 

 

Standard Delivery : Its FREE. Monday to Friday only. Packages are sent out via Business Post next day delivery. Please note you will need to sign for your goods. 

 

Next Day Cost £6.50 per delivery address. Monday to Friday only. This guarantees delivery of your order the following working day provided your order is received by us before 12noon. 

UK orders over £50 are currently carriage free. 

 

Overseas, Non-mainland UK, BFPO Postage will be charged at cost (dependent on weight) - abahna@customerservices.uk.com for a quote.

 

Mother Day Delivery Details

 

Standard Delivery : FREE – Order by 9th March for FREE standard delivery 

 

Next Day-  Cost £6.50 per delivery address. Order by 12th March before 12.00 noon for guarantee next day delivery

 

Returns

Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.
Defects, incomplete orders, or incorrect delivery

If you are returning the goods owing to defects, incomplete or incorrect delivery we will refund you both the price you paid for your goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return postage from the original delivery point to our distribution centre, please enclose a valid till receipt indicating the return postage costs.
Other reasons

If you return items for reasons other than defects in the goods, incomplete orders or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.
Details required

Please enclose:

* your name
* address
* order ID number
* reason for return/exchange

With your returned products and send it to:

 

Abahna, C/O Pacpro Noakes Cold Stores, Goudhurst Road, Horsmondon, Kent TN12 8AY

Refund time

We aim to handle your returns within seven working days of receiving the goods. We will refund the price paid by you for the goods (including the initial delivery charge) within thirty (30) days of being informed of your request for a refund.

Refunds will only be made against the original credit/debit card used.

Your statutory rights remain unaffected.